{"id":1185,"date":"2020-05-22T22:50:13","date_gmt":"2020-05-22T22:50:13","guid":{"rendered":"http:\/\/www.deafhhtech.org\/rerc\/?page_id=1185"},"modified":"2020-06-02T17:42:19","modified_gmt":"2020-06-02T17:42:19","slug":"video-conferencing-platforms-feature-matrix","status":"publish","type":"page","link":"https:\/\/www.deafhhtech.org\/rerc\/video-conferencing-platforms-feature-matrix\/","title":{"rendered":"Video Conferencing Platforms Feature Matrix"},"content":{"rendered":"\n<style>\nfigure > table {\n  font-size: smaller;\n}\narticle {\n  counter-reset: footnotecount;\n}\n\ndiv.post {\n  counter-reset: footnotecount;\n}\n\n[aria-describedby=\"footnotes\"] {\n  counter-increment: footnotecount; \n  text-decoration: none; \n  color: inherit; \n  cursor: default; \n  outline: none; \n}\n\n\/**\n * Actual numbered references\n * 1. Display the current state of the counter (e.g. `[1]`)\n * 2. Align text as superscript\n * 3. Make the number smaller (since it's superscript)\n * 4. Slightly offset the number from the text\n * 5. Reset link styles on the number to show it's usable\n *\/\n[aria-describedby=\"footnotes\"]::after {\n  content: '[' counter(footnotecount) ']'; \/* 1 *\/\n  vertical-align: super; \/* 2 *\/\n  font-size: 0.8em; \/* 3 *\/\n  margin-left: 2px; \/* 4 *\/\n  color: blue; \/* 5 *\/\n  text-decoration: underline; \/* 5 *\/\n  cursor: pointer; \/* 5 *\/\n}\n\n\/**\n * Resetting the default focused styles on the number\n *\/\n[aria-describedby=\"footnotes\"]:focus::after {\n  outline: thin dotted;\n  outline-offset: 2px;\n}\n\n[aria-label=\"Back to content\"] {\n  font-size: 0.9em;\n}\n\n\/**\n * Highlight target note\n *\/\n.footnotes :target {\n  background: yellow;\n}\n\n\/* Hide hint for non-mobile devices *\/\np.table-hint {\n  display: none;\n}\n@media only screen and (max-width: 850px) {\n  p.table-hint {\n    display: block;\n  }\n}\n<\/style>\n\n\n\n<p><em>*developed with a consensus by deaf, hard of hearing, and DeafBlind consumer advocacy organizations and subject matter experts<\/em><\/p>\n\n\n\n<p>Download as <a href=\"http:\/\/www.deafhhtech.org\/rerc\/wp-content\/uploads\/2020\/05\/FINAL_Video-Conferencing-Platforms-Feature-Matrix.docx\" target=\"_blank\" rel=\"noreferrer noopener\">Word<\/a> &#8211; <a href=\"http:\/\/www.deafhhtech.org\/rerc\/wp-content\/uploads\/2020\/05\/FINAL_Video-Conferencing-Platforms-Feature-Matrix.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">PDF<\/a><\/p>\n\n\n\n<p><em>May 29, 2020. <\/em>The choice of videoconferencing platform has a major impact on workplace participation by deaf, hard of hearing and DeafBlind users. This document provides a matrix of current accessibility features across platforms, and guidance on how to evaluate them.<\/p>\n\n\n\n<p>Different applications have different features and approaches to accessibility. Entities must evaluate accessibility in consultation with deaf, hard of hearing and DeafBlind users when choosing video-conferencing platforms. They also may need to consider the security of each respective video-conferencing platform. Security and accessibility can be (but need not be) in tension, and entities are encouraged to pick the most accessible platform that meets the organization\u2019s security requirements.<\/p>\n\n\n\n<p>This document does not evaluate the security of platforms, and entities should consult other resources to understand the security implications of their choices.<\/p>\n\n\n\n<p>The feature matrix is current as of May 1, 2020. Note that video-conferencing software constantly evolves. Entities and deaf or hard of hearing users should double-check presence and absence of needed features prior to making a final determination. The platforms in the feature matrix below were tested on the respective supported device categories (desktop and mobile). The section below this feature matrix provides some <a href=\"#evaluation-tips\">details and tips on how to test<\/a> for needed features.<\/p>\n\n\n\n<p>Some of the features that employers may want to consider are:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Integration with <a href=\"#footnote-captioning-integration\" aria-describedby=\"footnotes\" id=\"ref-captioning-integration\">captioning services<\/a> (e.g. remote CART and StreamText)<\/li><li>User-customized appearance and font size <a href=\"#footnote-caption-customization\" aria-describedby=\"footnotes\" id=\"ref-caption-customization\">of captions<\/a><\/li><li>Integration with <a href=\"#footnote-asr\" aria-describedby=\"footnotes\" id=\"ref-asr\">automatic speech recognition (ASR) services<\/a><\/li><li>Availability of ten-digit numbers to allow <a href=\"#footnote-relay\" aria-describedby=\"footnotes\" id=\"ref-relay\">participation via relay services<\/a><\/li><li>Pinning of videos to support sign language interpreters when <a href=\"#footnote-pinning\" aria-describedby=\"footnotes\" id=\"ref-pinning\">video follows the active speaker<\/a><\/li><li>Participant-controlled <a href=\"#footnote-resize\" aria-describedby=\"footnotes\" id=\"ref-resize\">resizing of video<\/a> to improve visual access to interpreters and\/or lip-reading<\/li><li>Availability of <a href=\"#footnote-screen-share\" aria-describedby=\"footnotes\" id=\"ref-screen-share\">enlarged videos and screen-sharing<\/a> at the same time to support interpreting and\/or lip-reading in presentation mode<\/li><li>Text-chat functionality with prominent <a href=\"#footnote-text-chat\" aria-describedby=\"footnotes\" id=\"ref-text-chat\">visual notifications<\/a><\/li><li>Number of videos supported <a href=\"#footnote-num-videos\" aria-describedby=\"footnotes\" id=\"ref-num-videos\">without degradation of quality<\/a><\/li><li>Support for video <a href=\"#footnote-gallery-view\" aria-describedby=\"footnotes\" id=\"ref-gallery-view\">gallery view<\/a><\/li><li>Support for <a href=\"#footnote-co-host\" aria-describedby=\"footnotes\" id=\"ref-co-host\">co-host or moderator roles<\/a><\/li><\/ul>\n\n\n\n<p class=\"table-hint\">Swipe left over the table below to see the rest of the columns.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th scope=\"col\">Platform<\/th><th scope=\"col\">Caption Support: CART \/ Streamtext integration<\/th><th scope=\"col\">Caption Support: ASR integration<\/th><th scope=\"col\">Caption Support: Can turn on\/off and customize captions<\/th><th scope=\"col\">Relay Service integration via phone number<\/th><th scope=\"col\">Pin sign language interpreter when video follows voice<\/th><th scope=\"col\">Participant can enlarge or pin videos<\/th><th scope=\"col\">Participant can see screen share and enlarged video<\/th><th scope=\"col\">Has text chat and prominent visual text notices<\/th><th scope=\"col\"># of videos that can be shown with good quality at the same time<\/th><th scope=\"col\">Gallery view<\/th><th scope=\"col\">Co-Hosting<\/th><\/tr><\/thead><tbody><tr><th scope=\"row\">Adobe Connect<\/th><td>Yes<\/td><td>No<\/td><td><a href=\"#table-fn-1\" aria-describedby=\"footnotes\" id=\"ref-table-1\">PC and Mac only<\/a><\/td><td><a href=\"#table-fn-2\" aria-describedby=\"footnotes\" id=\"ref-table-2\">External<\/a><\/td><td>No<\/td><td>No. Only the host can<\/td><td>Yes<\/td><td>Yes<\/td><td>At least 5<\/td><td>Yes<\/td><td>Yes<\/td><\/tr><tr><th scope=\"row\">BlueJeans<\/th><td>No<\/td><td>No<\/td><td><a href=\"#table-fn-3\" aria-describedby=\"footnotes\" id=\"ref-table-3\">N\/A<\/a><\/td><td>Yes<\/td><td>No<\/td><td>In speaker view only<\/td><td>Yes<\/td><td><a href=\"#table-fn-4\" aria-describedby=\"footnotes\" id=\"ref-table-4\">Limited<\/a><\/td><td>At least 6<\/td><td>Yes<\/td><td>Yes<\/td><\/tr><tr><th scope=\"row\">Cisco WebEx<\/th><td><a href=\"#table-fn-5\" aria-describedby=\"footnotes\" id=\"ref-table-5\">PC and Mac only<\/a><\/td><td>No<\/td><td>No<\/td><td>Yes<\/td><td>Up to one video<\/td><td><a href=\"#table-fn-6\" aria-describedby=\"footnotes\" id=\"ref-table-6\">Yes<\/a><\/td><td>Yes<\/td><td><a href=\"#table-fn-7\" aria-describedby=\"footnotes\" id=\"ref-table-7\">Yes<\/a><\/td><td>At least 6<\/td><td>Yes<\/td><td><a href=\"#table-fn-8\" aria-describedby=\"footnotes\" id=\"ref-table-8\">Yes<\/a><\/td><\/tr><tr><th scope=\"row\">Google Meet<\/th><td>No<\/td><td><a href=\"#table-fn-9\" aria-describedby=\"footnotes\" id=\"ref-table-9\">Yes, has speaker ID<\/a><\/td><td>On\/Off: Yes, custom: No<\/td><td>Yes<\/td><td>Up to one video<\/td><td><a href=\"#table-fn-10\" aria-describedby=\"footnotes\" id=\"ref-table-10\">Limited<\/a><\/td><td>No screen sharing<\/td><td><a href=\"#table-fn-11\" aria-describedby=\"footnotes\" id=\"ref-table-11\">Limited<\/a><\/td><td>Up to 3<\/td><td><a href=\"#table-fn-12\" aria-describedby=\"footnotes\" id=\"ref-table-12\">Limited<\/a><\/td><td>No<\/td><\/tr><tr><th scope=\"row\">Goto Meeting<\/th><td>No<\/td><td>No<\/td><td>N\/A<\/td><td>Yes<\/td><td><a href=\"#table-fn-13\" aria-describedby=\"footnotes\" id=\"ref-table-13\">Multiple videos<\/a><\/td><td><a href=\"#table-fn-14\" aria-describedby=\"footnotes\" id=\"ref-table-14\">Yes<\/a><\/td><td>Yes<\/td><td><a href=\"#table-fn-15\" aria-describedby=\"footnotes\" id=\"ref-table-15\">Yes<\/a><\/td><td>At least 6<\/td><td>Yes<\/td><td><a href=\"#table-fn-16\" aria-describedby=\"footnotes\" id=\"ref-table-16\">Yes<\/a><\/td><\/tr><tr><th scope=\"row\">Jitsi (Hosted at meet.jit.si)<\/th><td>No<\/td><td>No<\/td><td>N\/A<\/td><td>Yes<\/td><td>No<\/td><td>Yes<\/td><td>No<\/td><td><a href=\"#table-fn-17\" aria-describedby=\"footnotes\" id=\"ref-table-17\">Yes<\/a><\/td><td>At least 8<\/td><td>Yes<\/td><td><a href=\"#table-fn-18\" aria-describedby=\"footnotes\" id=\"ref-table-18\">No<\/a><\/td><\/tr><tr><th scope=\"row\">Lifesize<\/th><td>No<\/td><td>No<\/td><td>N\/A<\/td><td><a href=\"#table-fn-19\" aria-describedby=\"footnotes\" id=\"ref-table-19\">Upgrade<\/a><\/td><td>No<\/td><td>No<\/td><td>No<\/td><td><a href=\"#table-fn-20\" aria-describedby=\"footnotes\" id=\"ref-table-20\">Limited<\/a><\/td><td>At least 4<\/td><td>Yes<\/td><td><a href=\"#table-fn-21\" aria-describedby=\"footnotes\" id=\"ref-table-21\">Yes<\/a><\/td><\/tr><tr><th scope=\"row\">Microsoft Teams (Native app)<\/th><td>No<\/td><td><a href=\"#table-fn-22\" aria-describedby=\"footnotes\" id=\"ref-table-22\">Limited<\/a><\/td><td>On\/Off: Yes, custom: No<\/td><td><a href=\"#table-fn-23\" aria-describedby=\"footnotes\" id=\"ref-table-23\">Upgrade<\/a><\/td><td>Multiple videos<\/td><td>Yes<\/td><td><a href=\"#table-fn-24\" aria-describedby=\"footnotes\" id=\"ref-table-24\">No<\/a><\/td><td>Yes<\/td><td>At least 5<\/td><td>Yes<\/td><td><a href=\"#table-fn-25\" aria-describedby=\"footnotes\" id=\"ref-table-25\">Yes<\/a><\/td><\/tr><tr><th scope=\"row\">Microsoft Teams (via Zoom plugin)<\/th><td>Yes<\/td><td><a href=\"#table-fn-26\" aria-describedby=\"footnotes\" id=\"ref-table-26\">Beta<\/a><\/td><td>Yes<\/td><td><a href=\"#table-fn-27\" aria-describedby=\"footnotes\" id=\"ref-table-27\">Upgrade<\/a><\/td><td><a href=\"#table-fn-28\" aria-describedby=\"footnotes\" id=\"ref-table-28\">Up to one video<\/a><\/td><td>Yes<\/td><td><a href=\"#table-fn-29\" aria-describedby=\"footnotes\" id=\"ref-table-29\">Yes<\/a><\/td><td>Yes<\/td><td><a href=\"#table-fn-30\" aria-describedby=\"footnotes\" id=\"ref-table-30\">At least 5<\/a><\/td><td>Yes<\/td><td>Yes<\/td><\/tr><tr><th scope=\"row\">Zoom<\/th><td>Yes<\/td><td><a href=\"#table-fn-31\" aria-describedby=\"footnotes\" id=\"ref-table-31\">Beta<\/a><\/td><td>Yes<\/td><td><a href=\"#table-fn-32\" aria-describedby=\"footnotes\" id=\"ref-table-32\">Upgrade<\/a><\/td><td><a href=\"#table-fn-33\" aria-describedby=\"footnotes\" id=\"ref-table-33\">Up to one video<\/a><\/td><td>Yes<\/td><td><a href=\"#table-fn-34\" aria-describedby=\"footnotes\" id=\"ref-table-34\">Yes<\/a><\/td><td>Yes<\/td><td><a href=\"#table-fn-35\" aria-describedby=\"footnotes\" id=\"ref-table-35\">At least 5<\/a><\/td><td>Yes<\/td><td>Yes<\/td><\/tr><\/tbody><\/table><figcaption>Feature Matrix, current as of May 1, 2020<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"evaluation-tips\">Tips for Evaluating a Platform\u2019s Features<\/h2>\n\n\n\n<p>Each feature of a platform can be checked or tested independently. Generally, such tests should actively involve the deaf or hard of hearing participants, as they may notice issues specific to their needs that could be missed by hearing people. The tests also need to involve such participants in their respective roles (host, moderator, or participant), as on some platforms the views of hosts, moderator and participants without special privileges can be radically different.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>CART or StreamText integration:<\/strong> Schedule a technology testing session prior to the meeting with the chosen captioning vendor. The captioner may need to join as a participant and then be assigned the captioner role by the host.<\/li><li><strong>Turn on\/off customize captions: <\/strong>If the platform offers ASR captions, test customization <em>as a participant <\/em>with an active speaker with ASR captions enabled. Else, test customization during the technology test with the captioning vendor as per the previous point.<\/li><li><strong>ASR integration: <\/strong>Set up a test meeting with a variety of speakers (gender, race, nationality) that mirror the diversity expected during typical workplace meetings. Have the speakers take turns. Have a hearing person <em>as a participant<\/em> monitor the caption accuracy and latency. In parallel, have a deaf or hard of hearing<em> person as a participant <\/em>evaluate the ASR captions for usability and ability to follow the meeting with multiple speakers.<\/li><li><strong>Relay Service integration via phone number: <\/strong>Set up a test meeting with a call-in number. Have a deaf or hard of hearing person <em>as a participant <\/em>connect to the meeting via a computer, and in parallel make a phone call through their relay provider. Evaluate the ability of the participant to have a conversation with multiple speakers taking turns.<\/li><li><strong>Pin sign language interpreter video when video follows voice: <\/strong>Set up a test meeting where video follows voice, with at least three people, two of whom should use spoken language. Have one person speak, and evaluate the ability of the deaf or hard of hearing person <em>as a participant<\/em> to select and enlarge a different video from the active speaker, also different from their own video stream. If the platform supports a spotlighting-type of feature, repeat this test with the host or moderator selecting and spotlighting a different video from the active speaker.<\/li><li><strong>Participant can enlarge or pin videos<\/strong>: Set up a test meeting with at least as many people as are typically expected to be on video at the same time. With all videos active, have the deaf or hard of hearing person <em>as a participant<\/em> select a video and attempt to enlarge it; then switch among multiple active speakers on video and verify that the video stays enlarged even when speakers switch, and that the chosen enlarged video can easily be changed.<\/li><li><strong>Participant can see screen share and enlarged video: <\/strong>This is a feature where host and participant views can differ, and where it is especially important to test out both views. Set up a test meeting with at least three people on video. Have the host start with screen sharing, and verify that the deaf or hard of hearing person <em>as a participant<\/em> can comfortably view the host\u2019s video. Then switch screen sharing to the second person in the meeting (other than the host or deaf or hard of hearing person). Re-check if the deaf or hard of hearing person can comfortably view the second person\u2019s video. Then assign screen sharing to the deaf or hard of hearing person, and have them verify that they can still comfortably view other people\u2019s videos; this is intended to cover the scenario where the deaf or hard of hearing person <em>is a presenter.<\/em><\/li><li><strong>Has text chat and prominent visual text notices: <\/strong>Set up a test meeting with at least four people on video. Have a person type something on text chat. The deaf or hard of hearing person should evaluate <em>with the text chat box closed (or in the default configuration presented when the meeting starts)<\/em> whether the text notification easily catches their attention. Further, they should verify that when they open the text chat, the chat does not block important parts of the video.<\/li><li><strong>Number of videos at the same time with good quality: <\/strong>Set up a test meeting with at least as many people as are typically expected to be on video at the same time.<ul><li>If the deaf or hard of hearing person uses sign language, at least one person other than this person should know sign language for this test. With all videos active, have that other person sign and have the deaf or hard of hearing person evaluate whether the resolution and frame rate are good enough for comfortably understanding sign language (typical targets are 30 frames per second and at least 640&#215;480 video, but individual requirements may differ). If the video quality is marginal, and the meeting platform offers a spotlighting-type of feature, repeat the test with the active signer spotlighted.<\/li><\/ul><ul><li>If the deaf or hard of hearing person listens and lip-reads, with all videos active, have a person speak, and the deaf or hard of hearing person evaluate whether the resolution and frame rate comfortably support lip-reading.<\/li><\/ul><\/li><li><strong>Gallery View: <\/strong>Set up a test meeting with at least as many people as are typically expected to be on video at the same time. Evaluate whether all videos can be made visible to a person <em>in the participant role<\/em> on the screen at the same time. If the participant must scroll among videos, this requirement is not being met.<\/li><li><strong>Co-Hosting: <\/strong>Set up a test meeting with the number of desired co-hosts\/moderators, plus at least one more regular participant. Evaluate whether all co-hosts and moderators are able to take the desired actions for running an accessible meeting, such as muting participants, pinning or spotlighting videos, managing hand raising and so on; and that the participant is able to observe the effect of these actions.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Contributors<\/h2>\n\n\n\n<p>This guide was developed by deaf and hard of hearing consumer advocacy organizations and subject matter experts:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"http:\/\/aadb.org\/\">American Association of the DeafBlind*<\/a><\/li><li><a href=\"https:\/\/alda.org\/\">Association of Late-Deafened Adults (ALDA)<\/a>*<\/li><li><a href=\"http:\/\/cpado.org\/\">Cerebral Palsy and Deaf Organization<\/a> (CPADO)*<\/li><li><a href=\"http:\/\/deafingov.org\/\">Deaf in Government (DIG)<\/a><\/li><li><a href=\"http:\/\/gallaudet.edu\/\">Gallaudet University<\/a><\/li><li><a href=\"https:\/\/www.deafhhtech.org\/rerc\/\">Gallaudet University Technology Access Program\/Deaf Hard of Hearing Technology RERC<\/a><\/li><li><a href=\"http:\/\/www.hearingloss.org\/\">Hearing Loss Association of America (HLAA)<\/a>*<\/li><li><a href=\"https:\/\/www.nad.org\/contact-us\/\">National Association of the Deaf (NAD)<\/a>*<\/li><li><a href=\"http:\/\/nasadhh.org\/\">National Association of State Agencies of the Deaf and Hard of Hearing (NASADHH)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.rit.edu\/ntid\/nce\" target=\"_blank\">National Technical Institute for the Deaf (NTID) Center on Employment&nbsp;<\/a><\/li><li><a href=\"http:\/\/tlpc.colorado.edu\/\">Samuelson-Glushko Technology Law &amp; Policy Clinic at Colorado Law<\/a>&nbsp;(counsel to TDI)<\/li><li><a href=\"https:\/\/tdiforaccess.org\/\">Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)<\/a>*<\/li><li><a href=\"https:\/\/tinachildress.wordpress.com\/\">Tina Childress, Deaf assistive technology expert<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Further Reading<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>DHH-RERC&#8217;s <a href=\"https:\/\/www.deafhhtech.org\/rerc\/covid-19-technology-resources\/\">COVID-19 Technology Resources<\/a><\/li><li><a href=\"http:\/\/www.deafhhtech.org\/rerc\/accessible-remote-work-meetings-for-deaf-and-hard-of-hearing-employees\/\">Accessible Remote Work Meetings for Deaf and Hard of Hearing Employees<\/a><\/li><li>Remote Workplace Communications Access: <a href=\"http:\/\/www.deafhhtech.org\/rerc\/remote-workplace-communications-access\/\">Recommendations for Employers During Times of Expanded Telework<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"footnotes\">Footnotes<\/h2>\n\n\n\n<ol class=\"footnotes wp-block-list\"><li id=\"footnote-captioning-integration\">Captions overlaid on the video, if done well, reduce split visual attention. <a href=\"#ref-captioning-integration\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-caption-customization\">Some video conferencing systems have hard-to-read caption defaults. <a href=\"#ref-caption-customization\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-asr\">Integrated ASR that feeds off the conference audio tends to provide better accuracy and usability than ASR that runs on a separate system. <a href=\"#ref-asr\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-relay\">Video Relay Services and IP Captioned Telephone Services can connect only if a phone number is available. <a href=\"#ref-relay\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-pinning\">If the video follows the speaker, the participant loses access to the interpreter; conversely, a signing participant may want to keep the video on themselves rather than on the interpreter providing the translation into spoken language. <a href=\"#ref-pinning\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-resize\">Some video conferencing defaults are too small for a participant to see sign language or lip-read, especially if many participants are on screen. <a href=\"#ref-resize\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-screen-share\">Several video conferencing systems provide only a thumbnail view of video when a screen or presentation is shared, which is too small to understand sign language or lip-read. <a href=\"#ref-screen-share\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-text-chat\">Text chat is a critical feature for participants to alert hosts to accessibility problems, and receive responses. <a href=\"#ref-text-chat\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-num-videos\">In some conferencing systems, too many videos on screen lower the resolution or frame rate too much for sign language to stay intelligible. <a href=\"#ref-num-videos\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-gallery-view\">When multiple deaf or hard of hearing people participate, it is recommended that they be able to all see each other at a glance. <a href=\"#ref-gallery-view\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"footnote-co-host\">Some of the tips described in the next section are easier to implement with lower cognitive load if moderator roles can be split across multiple people. <a href=\"#ref-co-host\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-1\">In a separate downloadable add-on; captions are shown in separate window <a href=\"#ref-table-1\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-2\">Requires bridging an external phone conference account separate from the videoconferencing platform provider <a href=\"#ref-table-2\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-3\"><a href=\"https:\/\/support.bluejeans.com\/s\/article\/BlueJeans-Events-Accessibility-Features\">Captioning is offered as part of an open preview<\/a>, contact customer service for details. <a href=\"#ref-table-3\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-4\">Chat notifications are easily overlooked; chat screen hides part of video <a href=\"#ref-table-4\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-5\">Via moderator passcode <a href=\"#ref-table-5\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-6\"><a href=\"https:\/\/help.webex.com\/en-us\/WBX47352\/How-Do-I-Enable-Closed-Captions \">See the WebEx help article<\/a> <a href=\"#ref-table-6\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-7\">Only in single video view; does not work with gallery view <a href=\"#ref-table-7\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-8\">Visual chat notifications are easily overlooked <a href=\"#ref-table-8\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-9\">Does not work for &#8220;call me&#8221; phone audio, works only if participants dials in or uses computer audio <a href=\"#ref-table-9\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-10\">Pinning hides all other videos <a href=\"#ref-table-10\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-11\">Chat hides part of video <a href=\"#ref-table-11\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-12\">Some participants could not see more than 4 videos at the same time <a href=\"#ref-table-12\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-13\">Using the \u201cActive Cameras\u201d setting, the host hides unneeded videos. This results in a managed gallery view. <a href=\"#ref-table-13\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-14\">A whole group of videos can be enlarged <a href=\"#ref-table-14\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-15\">Visual chat notifications are easily overlooked <a href=\"#ref-table-15\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-16\">Can assign co-organizer role <a href=\"#ref-table-16\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-17\">Visual chat notifications are easily overlooked <a href=\"#ref-table-17\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-18\">Anyone can mute or kick out anyone else <a href=\"#ref-table-18\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-19\">Must pay for licensing add-on for phone access <a href=\"#ref-table-19\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-20\">Guests cannot chat; must have a free LifeSize account. One-time meetings and passcode-protected meetings do not support chat. <a href=\"#ref-table-20\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-21\">Can assign moderator role <a href=\"#ref-table-21\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-22\">Participants with some setups reported that the ASR caption option does not show. We don&#8217;t know why. <a href=\"#ref-table-22\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-23\">Must pay for licensing add-on for phone access <a href=\"#ref-table-23\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-24\">Can enlarge one or the other, not both at the same time. Only presenters can enlarge both. <a href=\"#ref-table-24\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-25\">Can assign moderator role <a href=\"#ref-table-25\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-26\">Currently requires the site manager to contact and sign an agreement with Zoom account manager. <a href=\"#ref-table-26\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-27\">Must pay for Pro plan for phone access <a href=\"#ref-table-27\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-28\">Two with a dual monitor configuration <a href=\"#ref-table-28\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-29\">Limited on mobile devices <a href=\"#ref-table-29\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-30\">High quality can be maintained if the video is spotlighted <a href=\"#ref-table-30\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-31\">Currently requires the site manager to contact and sign an agreement with Zoom account manager. <a href=\"#ref-table-31\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-32\">Must pay for Pro plan for phone access <a href=\"#ref-table-32\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-33\">Two with a dual monitor configuration <a href=\"#ref-table-33\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-34\">Limited on mobile devices <a href=\"#ref-table-34\" aria-label=\"Back to content\">\u21b5<\/a><\/li><li id=\"table-fn-35\">High quality can be maintained if the video is spotlighted <a href=\"#ref-table-35\" aria-label=\"Back to content\">\u21b5<\/a><\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>*developed with a consensus by deaf, hard of hearing, and DeafBlind consumer advocacy organizations and subject matter experts Download as Word &#8211; PDF May 29, 2020. The choice of videoconferencing platform has a major impact on workplace participation by deaf, hard of hearing and DeafBlind users. This document provides a matrix of current accessibility features [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1185","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Video Conferencing Platforms Feature Matrix - Deaf\/Hard of Hearing Technology Rehabilitation Engineering Research Center<\/title>\n<meta name=\"description\" content=\"Matrix with current deaf\/hard of hearing\/DeafBlind accessibility features across videoconferencing platforms, and guidance on how to evaluate them.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.deafhhtech.org\/rerc\/video-conferencing-platforms-feature-matrix\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Video Conferencing Platforms Feature Matrix - 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